Info

 Welcome to the Team Recorder webshop! I've answered your most frequently asked questions - if you need help with anything else on the webshop please drop me an email info@sarahjeffery.com

 

PAYMENTS //

You can make payments with all major credit cards, PayPal, or iDeal. If you are encountering payment problems just drop me a line at the address below and we can find a solution.

 

SHIPPING //

Shipping is currently available to everywhere in the world, except Cuba, Iran, Crimea, Syria, and North Korea.

CDs

CDs are packaged in Amsterdam and sent via regular Dutch post (PostNL). 

Orders for CD are shipped out every Monday.

Delivery time within the Netherlands is around 2 days, elsewhere in the world please allow up to 2 weeks. Delivery may take longer at present due to the global Covid-19 pandemic.

Clothes/bags/mugs/posters

These are produced and packaged by Printful, an external distributor. I do not have control over how they print/ship items. If you would like to enquire about the status of your order, please send me an email and I can contact Printful and follow it up.

Products are made on demand - please allow 2-7 days for the product to be created, then a further 5-10 days for shipping.

Please note that this is an estimation only, and that shipping may take longer due to holiday traffic and the Corona pandemic.

Ordering christmas presents? Check to see if you'll be in time here: https://www.printful.com/holiday-order-deadlines

 

REFUNDS //

If an item arrives damaged in the post, please contact me and send a photo of the damaged item. Then I can help arrange a replacement at no cost to you.

CDs

CDs are sent out by regular Dutch post, without tracking. 99.9% of the time they arrive without a problem - if you are concerned that yours has been lost, please contact me and I can issue a replacement.

Clothes/bags/mugs/posters

These are sent out by an external company, Printful. I do not have control over their shipments. For clothes/accessories lost in transit, a claim can be submitted to Printful within 4 weeks after the estimated delivery date. 

Returns or problems that occur because of an error at Printful will be handled at no cost to you.

Non-faulty items (for example, if you change your mind) are not refundable, as they are printed to order and are personalised items.

If you have a question, do send me an email and I'll see what I can do to help!

 

DONATIONS //

You can now choose to add a small donation at checkout. These donations go towards 'pay what you can' scholarship places on the Team Recorder online courses, helping to keep music education accessible for those on a low income. Thank you do everyone who has contributed so far, it is very much appreciated!

 

DESIGN //

Team Recorder original T-shirt designed by Mees Joachim van Amesfoort (@meesjoachim). 'Constellations' cover designed by Tom Chapman (@chapmanliartanddesign). Team Recorder 'languages' design by Tom Chapman - and collated by my viewers!

 

PRIVACY POLICY //

For Team Recorder’s GDPR Data Privacy Notice click here.

 

CONTACT // 

For questions or support please contact us at info@sarahjeffery.com

Please use email only to enquire about your order. If you send me a message via facebook, instagram, youtube or twitter, I may not see it. 

 

 That's it, thanks so much for visiting - by purchasing anything from this store you are helping to support the channel and the community ❤️